Different types of hosting accounts manage FTP information in different ways. Learn how to find your login information and connect to your website with an FTP by following the 6 steps below (with pictures). I will compare a GoDaddy Managed WordPress vs. Linux (shared) hosting accounts to illustrate this process and help you connect.
STEP 1: LAUNCH YOUR FTP
Let’s begin by launching your FTP (I am using FileZilla).
As you can see in Fig.1 below, on the left are your local computer files, and on the right (where it is currently empty) is where your hosted website files will appear once you connect. To connect to your server, you need to input your Host, Username, Password and Port information.
STEP 2: HOST INFORMATION
Your Host is essentially your website url with the account type protocol in front.
For a Linux account, your protocol is ftp://. Therefore your host name would look something like this: ftp://yourwebsiteurl.com.
For a Managed WordPress account, your protocol is sftp:// (Secure File Transfer Protocol). Therefore your host name would look something like this: sftp://yourwebsite.com.
STEP 3: ACCESS YOUR HOSTING ACCOUNT
- To access your hosting account in GoDaddy, login and navigate to your username located in the upper-left area.
- Select “My Products“.
- Click the “Manage” button beside “Web Hosting“. This should bring you to a screen displaying your hosting accounts.
- Click the “Manage” button corresponding to the account you want to connect to.
STEP 4: LOCATING YOUR USERNAME
If you have a Linux account, your host manager will look like Fig. 4. Your Username is the name you have under “FTP Users.”
If you have a Managed WordPress account, your host manager will look like Fig. 5 (if you get taken to a preliminary screen first, click “SETTINGS” to be taken to the page below). Your Username is located under “SFTP users” in the “Basic Settings” sidebar.
STEP 5: YOUR PASSWORD
- Click on the icon that says “FTP Users” (this is where your password setting are). I recommend re-setting them if you are accessing this for the first time or if you suspect you entered the wrong password in your ftp.
- Click on “Actions” > “Change Password“.
- Once you have updated your password, enter it into your ftp.
- Click on the green “View” link beside your “SFTP username“. You will get a pop-up screen like the one below.
- Click “Toggle” to view your password, copy it, then click “Ok” to exit the screen.
- Input it into your FTP Password field.
STEP 6: PORT INFORMATION
The final field required by your FTP to connect to your server is the Port.
A port is like a door on the server. Each door handles a specific type of a transaction between client and server, therefore, each door has a default number corresponding to the transaction it performs.
Linux accounts use Port 21 for ftp “transactions”. Managed WordPress accounts use SFTP (Secure File Transfer Protocol) to connect, corresponding to Port 22.
Enter your respective Port number into your FTP, then click to connect or hit Enter on your keyboard.
You should now be connected to your site!
To transfer files between your computer and your website server, simply drag and drop within the FTP program from one side to the other.